About Shipping & Handling

We have a monthly shipping date when we send all of our customers orders to USA. For other countries we send a single shipment with a previous date agreement by email. 

We ship our orders via international Express Mail Service (EMS),from our national postal service which works with postal services throughout the world. We may use other companies like: DHL, Skynet of Fedex if our customers request this service. 
We will send the shipping cost via email before using this services.

Delivery takes from 7 to 10 days to arrive for people who lives in USA, for other countries please contact us.

We send the shipping cost by email after you place an order. Depending on the customers request we can give the FOB or the CIF price but we originally work with the FOB price.

For any other question about shipping and handling please contact us at contact@tualpaca.com      

Please be sure to send us the correct mailing address to ship your order. Tualpaca.com will not be responsible for items that have not been received due to an incorrect address or change of address.

About Payment

We accept payments for orders under the US$ 1000.00 via www.moneygram.com, who will give you a REFERENCE NUMBER, Western Union, who will give you a MTCN or paypal.

You can pay after confirming your order.

You can also send wire transfers in orders for $1100.00 or more. We will send you our bank information if it is required for the payment.

Our Privacy Policy

Tualpaca.com won’t release any private information that concerns only to whom it belongs. We respect you privacy rights and confidence. We are not able to share any phone number, mailing address or e-mail address to any third parties.
Our Return Policy

We guarantee the top quality our products. If you receive an incorrect or defective item we will replace it. We will return products within 7 days from receiving for refund minus 10% restocking fee plus shipping and handling costs. 

For further information about these or any other subjects please contact us at c